Privacy Policy
Effective Date: September 23, 2025
ZenCanLA (“we”, “our”, or “us”) provides residential trash bin cleaning services throughout Southern California. Our website address is: https://zencanla.com.
Information We Collect
We may collect the following types of information when you use our Services:
Cookies and Tracking: We may use cookies and similar technologies on our website to improve user experience.
Personal Information: Name, email address, phone number, billing address, and payment information when you subscribe or contact us.
Service Information: Trash can cleaning preferences, appointment details, and account activity.
Device Information: Device type, operating system, IP address, and app usage data (via analytics tools).
How We Use Your Information
We use the information we collect to:
- Provide and manage your ZenCan service.
- Process payments and billing.
- Send service reminders, confirmations, and updates.
- Improve our website, apps, and customer experience.
- Comply with legal and regulatory requirements.
Sharing Your Information
We do not sell your personal information. We may share it with:
- Service Providers: Such as payment processors, scheduling platforms, and cloud hosting providers.
- Legal Compliance: When required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
Payments
All payments are securely processed via Stripe. We do not store or process any payment information directly on our servers. Stripe may collect and store your billing and payment data. Please review Stripe’s Privacy Policy for more information on their data handling practices.
Cookies and Analytics
We use cookies to enhance your experience, remember your login, and improve site functionality. We also use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, browser type, IP address, and session duration.
If you log in, we will set cookies to remember your session and preferences. Login cookies expire in 2 days. Selecting “Remember Me” extends your session to 2 weeks. These cookies are removed when you log out.
At this time, our website does not respond to “Do Not Track” (DNT) signals due to lack of a consistent industry standard.
Embedded Content
Our site may include embedded content (e.g., videos, forms, or maps) from third-party websites. These third-party sites may collect your data, use cookies, or embed additional tracking independently.
Who We Share Your Data With
We do not sell your personal data. We may share it with service providers such as Stripe (for payment processing), Google (for analytics), Supabase (for user and service data), and Jotform or Forminator (for form submissions). Your data is never sold or shared for advertising purposes.
How Long We Retain Your Data
We retain account-related data and service history for as long as your account is active or as needed to provide you services. If you leave a comment or submit a form, we may store that information indefinitely unless deletion is requested.
Data Retention
We retain your information as long as necessary to provide our Services and comply with legal obligations. You may request deletion of your account information at any time.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website or apps may link to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
Your Rights (CCPA)
If you are a California resident, you may request to:
- Know what personal data we collect
- Request a copy of your data
- Request deletion of your data
- Request correction of inaccurate information
To exercise these rights, email us at info@zencanla.com.
Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.
Contact Us
If you have any questions about this privacy policy or your data, contact us at info@zencanla.com.